What was your *best* experience with a mobile network?

(Nick Goodall) #21

Will make sure this is in place at launch, thank you :slight_smile:

(Simon) #22

Can’t honestly say I’ve had a “best” experience.
Some have been shocking, others just normal.
It’s almost like a normal standard response is actually “best” as I have never had a mobile provider go the extra mile.

(Jolin) #23

I forgot to claim £20 worth of referral points with giffgaff, missing both the original claim period and the roll-over period (you have to select how to be paid every 6 months). I messaged them asking if the points could be reinstated, and they got back to me within an hour saying that they weren’t able to reinstate the points, but didn’t want me to lose out on a technicality, so added a £20 credit to my balance (which appeared immediately). I thought that was generous given the mistake was entirely mine. Great customer service! :+1:

(Nick Goodall) #24

It’s far too easy to hide behind company policies with “computer says no”… credit where it’s due, that’s really good of them :slight_smile:

(Jolin) #25

I was pleasantly surprised! Exactly as you say, was expecting a computer says no.