This is a temporary stream of consciousness…
If telecommunications is considered a utility in the sense that gas, electricity and water are, then the billing of this stuff is a strange affair.
I’m quite used to gas and electricity being metered; I pay for what I use and nothing more. I like this
But then, I was also quite used to paying a fixed monthly price for water (and sewerage) regardless of how much or how little I used. I liked this
Until, that is, water also became metered. I didn’t like this.
The above metered albeit with a standing charge.
But I baulk at the cost of mobile telephony. I pay a fair chunk of money each month to have more data than I need. (like the fixed price water I used to have that I liked)
But I have data anxiety so I pay for far more than I use.
In terms of paying for telephony, I was attracted to the original Zevvle proposition of just paying for what I used, the prospect of multi-SIM on one account and transparency.
Transparency is important. I can not find how much data I’ve used, historically, on EE. I can only see how much I’ve used in the current month …as long as I look at their (shoddy, slow) app.
On speaking with them, EE tells me that I have averaged 9.3GB per month over the last three months. Even EE can not tell me how much data I have been using historically. And what I have been using amounts to only a third of what I’ve been paying for.
So, what am I saying?
I don’t really know.
I suppose, depending on the utility, I have a preferred billing format. I’m frustrated if paying more than I am using but I also pay for way more than I use so as to avoid not having enough to use in case I need to use more. But I often don’t so I’m over paying by three times. …but I’ve worked out that I’ll need to pay £46.50 per month to Zevvle on my current usage of data and £150 per month if I was to match my current full data allowance. This isn’t viable really.
Despite what Nick is trying to do to shake things up, and I admire him for that, and despite loving the approach, I’m left wondering whether I’m just not the right sort of customer?