Customer Services Phone line

Updates
#1

Hello!

Just a quick update to let you know that as promised we have set up a customer service phone line for you. We have been testing for the last week, it will go live for all users of this forum from next Monday 7th August and for all other Zevvlers from September.

The opening hours of the line will be from 9am to 6pm Monday to Friday, however for urgent enquiries you can leave a voicemail outside of these hours which will be picked up. This new service in no way effects the availability of the Helpdesk which will continue to operate as normal. Ideally the customer services number will be used for urgent enquiries however we also understand that some customers prefer to speak to someone rather than access help online so please feel free to use it if you prefer to do so.

Like any new initiative we are keen to get any feedback as we go, we will of course refine any aspect of the process as required based on this feedback.

I’ll publish the number on these forums on Monday morning before 9am.

Regards

James

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#2

Morning all,

As promised please find below the customer services helpline, we have opened it for community forum users from now. The opening hours are 9am until 6pm Monday to Friday.

The phone number is: 020 805 05057

There will be a full roll out with official announcement ready for the start of September.

Thanks

James

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#3

That’s really excellent news, James - good effort!

2 Likes
#4

We received a customer services call about 25 minutes ago when our team were all on a weekly set up call. Sibel attempted to answer it but just missed the call, the team is free as usual from now if the person wishes to call back.

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#5

Would it be wrong of me to point out that the correct way to display a London telephone number is 020 8050 5057

Still at least it doesn’t say 0208…:slight_smile:

2 Likes
#6

Thank you, noted :blush: