Data SIM but charged voice SIM price?

GalaxyAllie · July 1, 2020, 5:13pm

Hi, I signed up for a 1 GB data SIM (£5/month), but this month I got billed for a one month voice SIM (£10), minus the prorated part of last month I didn’t get.

nick · July 1, 2020, 5:15pm

Sent you a message

GalaxyAllie · July 1, 2020, 5:34pm

Thanks so much! Excellent service

nick · July 1, 2020, 5:36pm

Even better if it didn’t happen!

For anyone else reading — we had an issue the billing cycle on 3 data-only SIM cards (not all were affected); we’ve refunded everything and adding additional testing to make sure it doesn’t happen again.