Thoughts on call centres


(Nick Goodall) #1

Why is getting in touch with support so difficult? The gold-standard for messaging is WhatsApp (or Messenger, WeChat, etc.); anything less is old news…

Read more :eyes:


(Thierry) #2

I agree. In-app chats are always a really good way to stay in touch quickly and effectively with customers.
One condition though: that the Android/iOS App is a top notch app and works all the time :slight_smile:
If you look at the prehistoric networks app reviews, a lot of them say the app itself is inefficient and therefore creates even more frustration.


(Nick Goodall) #3

Amen to that! Some of them are unusable… :grimacing:


(Leon) #4

Maybe I’m old school but I don’t even mind email (for non urgent enquiries) with a 24 hour max turnaround time.


(Nick Goodall) #5

Oh me too :sunglasses: Email’s great (and we’ll use it), just not for sensitive info…