You can now switch phone numbers in-app! This has been on our mind for a while, as doing it manually was asking for trouble. Previously I’d log onto our server, copy-paste the PAC, phone number, etc., request the switch, wait for a notification that it changed and then send you a message…
But now it’s automated, with notifications and all. To request a switch, tap on a SIM card in the account tab and then ‘Switch Number.’ And if you’ve switched previously, you can see the history there as well. It’ll look something like this:
The ‘Validated’ status is when Syniverse (the company responsible for porting numbers in the UK) has confirmed it, and then obviously ‘Completed’ when it’s switched.
We’ll send a push notification when it validates, but it normally happens within ~10-15 seconds so you won’t see that if you’re in the app. And when it completes we’ll send you another notification with an email fallback.