In not-so-fun news, we’ve recently been the target of fraud — SIM cards have been used to send bulk SMS on our unlimited messaging plan. It was a good test on several fronts (perhaps due a write-up?), but hasn’t been friendly to our Bitcoinz.
In our wholesale pricing there’s a clause that limits the unlimited calling and messaging to 99 distinct numbers per month. Until now that hasn’t been a problem — it’s rarely reached, and only by a few numbers if at all. We’re happy to absorb the additional cost in most cases, but into the 1000’s it becomes an issue…
Unfortunately we’ve had to make a few changes to help us manage this. Firstly, in our version 1.4 Ts&Cs there’s a new clause:
Calls and messages as part of an unlimited bundle are resticted to 99 distinct dialled numbers per month. Beyond this amount, we may disable voice and SMS on the SIM and charge their pay-as-you-go rates.
This is one of those “Eurgh, an unlimited-plan-but-not-really-until-you-read-the-fine-print” things which doesn’t feel good, but telling people “Don’t abuse Zevvle” didn’t seem to work. It’s intentionally vague whether or not there’ll be charges, as we really don’t want to become a corporate black box that hates its customers. We love you, and will always do our best to not annoy you. It doesn’t apply to PAYG. Here’s how it works:
If a SIM on an unlimited calling or messaging bundle calls or messages 100 numbers within a month, we’ll:
- Switch off voice and SMS.
- Lock the SIM to prevent further changes.
- Send an email explaining why.
iOS web beta coming soon.
We’ve also added a flag to bypass this for trusted customers — as mentioned it’s rarely reached, but a few legitimate people consistently call over 100 numbers each month. The above doesn’t apply to them.
Back soon with better news