I have recently joined Zevvle to give it a try. I keep a close look to the industry and I like trying new things, so this was a perfect match.
The on boarding process was very smooth. I received my SIM card the next day. I liked the personal touch too. Letter with wax seal, personal note and a SIM card that has a rocket drawn with a marker. I do like the general feel I get from the branding and communications that is similar to what other start ups and (some) challenger banks offer.
I am using the SIM with my iPhone XS Max. To begin with, the SIM was recognised as an EE SIM. I believe that it received an OTA update in the next day or so, and now, even though it may still be recognised as an EE SIM, the network is displayed as Zevvle. The carrier profile remains EE. I do have to point out that I am missing VoLTE and WiFi Calling, but I understand that you are new and still settings things up.
I have already given some feedback in the app chat, but I wanted to write some more feedback here.
I have noticed that there is a voicemail service, even though not actively advertised. It seems to be working fine, however there are no notifications when there is an incoming message. It would be great if you can use the phone’s notifications to notify for new voicemail (instead of an SMS as other providers do).
Calling and internet work fine. I rarely use SMS and I have already turned off MMS from the settings. I will try the roaming service in a couple of weeks and see how it behaves there too.
One thing that could be improved is the international calling charges. Even though they are lower than other major providers, they could be much lower to compete with smaller providers. I understand that this is based on your current wholesale prices, but it is something that you may want to look at.
I love the fact that call waiting, call holding and conference calls (which is enabled with the Merge button on iPhones while two calls are active) are supported out of the box.
That’s all for now. I’ll post back when I have more