I regret to inform you that REAL Mobile Ltd. Zevvle will cease trading this month. We have tried very hard to keep the network operational and have made significant and consistent investment into ensuring this has happened to date. Unfortunately it transpired recently that the growth plans we had for the network were not going to be possible owing to the costs for this project mounting and it simply became impossible for us to be able to fund it.
We have spent the last week working very hard to make sure that all Zevvle customers have time to seek an alternative provider without any downtime and shareholders have made a considerable payment to enable all customers to have one week from today to find an alternative provider.
We will be sending a text message to every customer today directing them to the forum, this is the best place for us to communicate and where we will be sharing any further updates over the course of the next month.
Please find below a more detailed explanation of the next steps and key dates:
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International usage and roaming outside EU switched off as of today Tuesday 5th December
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Tuesday 12th Dec will be the last day of where you will be able to make voice calls, send SMS and use data. This means you have one week of notice before communications are limited.
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A full switch-off of the MVNO will take place at the end of December.
We have stopped all pending payments so there are no further planned payments from you to Zevvle.
Unfortunately some customers may have paid for services that include a period after 12th December. We will follow this message in due course what the process will be to go about attempting to get any of these funds returned.
There are also a number of customers who owe Zevvle money for services taken in the past but not paid for, this will be followed up this week.
In order to keep your number when you move to a new provider you will need to supply the new provider with your Porting Authority Code (PAC). To get this number you simply text āPACā to 65075 from any of your sims for which you want to keep your phone number. The code will be sent back to you and will have a deadline of when it expires on the message. If this process does not work for you simply contact the helpdesk and we will get the code for you ourselves.
In terms of alternative providers, Eco Talk uses the same infrastructure and therefore shares some of the same features tech wise that you are used to with Zevvle. Here is a link to their payment plans: https://www.ecotalk.co.uk/our-deals.
Alternatively having done quite a lot of research of the market over the last couple of years I would recommend Honest mobile Honest plans - Join Honest - Honest Mobile as a good provider. They also have business tariffs for anyone who uses their sims for business use.
At the more price conscious part of the market I would recommend Giff Gaff Why giffgaff? | Weāre up to good | giffgaff.
Honest and Giff Gaff are both B Corporation companies (a mark of distinction for ethics in business) and Eco Talk are rated as the most ethical network by Ethical consumer magazine.
It goes without saying of course that you are free to choose whichever provider is best for you, we just want to try to make this situation as hassle free for you as we possibly can.
We will be on hand to assist you in any way we can over the course of the next week, please do not hesitate to reach out if we can help in any way. However, if we could kindly ask that contact be made through the help desk please so we can best serve all customers. If you are keen to speak with someone then could you please make this clear in a message to the helpdesk and we will call you back. This is only so we can manage time well and help ensure we can support everyone.
You can reach the helpdesk by emailing help@zevvle.com or hitting the ā?ā on the top right hand corner of your web app.
Please remember that after the 12th December you will not be able to access data or make calls from your Zevvle sim so to ensure no disruption to your connectivity please ensure the process of porting across to another provider happens by then.
I want to conclude by apologising for this situation and to thank you for your loyalty to Zevvle through the years. I know for many of you this was more than just a mobile network and whilst inevitably this will be a disappointment to many I hope you can see how we tried to keep the network operational for a long time despite the losses. We also wanted to help customers through the cost of living crisis and for this reason we did not put prices up for any existing Zevvle customers throughout our tenure.
I will be present on the forums to help anyone but we would encourage people with specific questions relating to their account to please contact through the helpdesk so we can best support you.
Kind regards and best wishes for the future.
James
ā¦ which support quickly sorted out!