Important message about Zevvle

The usual business model is to make people pay for more data than they use (since data both “expires” at the end of the month and you can’t usually add more if you run out), along with contracts where people keep paying for non-rendered services because stopping payment would damage their credit score (which means networks can oversell beyond their capacity to actually provide the service they sold). Also, being a host network themselves means their network costs are near-zero, where as Zevvle has to pay a premium to their host network by virtue of being an MVNO.

Zevvle’s problem is that they are both too small to get enough of the “leftover data at the end of the month” to make a profit, and are too “nice” in the sense that they give you better tools to monitor & control your usage (Z allows you to change your plan every month where as most contract plans don’t) as well as being able to share the data pool across multiple SIMs which makes people have even less leftover data - ie. they are using what they’re paying for.

Presumably, even with the above, given how lean Zevvle is compared to the big players (cf. the advertising campaigns you mentioned), it could probably still work if they manage to get a sizeable customer base… but you’d first need to get there somehow. Oh and obviously there’s nothing preventing their host network from suddenly jacking up prices to cash in and Z would have no choice but to pay.

Unfortunately in a world with unfair competition and a regulator asleep at the wheel such a fair and sensible business model simply can’t win. I wish the concept of paying for “data” that magically expires at an arbitrary date and whose fungibility is arbitrarily restricted would become outlawed, but too many people make a profit off this model to ever see that change in our lifetimes.

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I’ve literally just got the e-Mail about this which I think is really pretty disgusting really, giving people just 5 days (really 2 working days) to find a new provider, get a SIM delivered and get a number ported over. How can you say that you’re worked hard to make sure we all have time to switch when you clearly haven’t. This isn’t an overnight decision and you should have given at least a months notice.

I’ve recommended a few friends to Zevvle who are probably only just finding out today as well. Now I’m going to look like a right idiot for recommending Zevvle and leaving people in the lurch.

For those who are moving to Honest Mobile, I recently invested in them and have a few £40 vouchers I can give away which might even sweeten the deal over and above Honest’s decent offer depending on what tariff you have chosen.

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Hi @Chalky I’m sorry for your disappointment here, without being able to go into full details here, we worked extremely hard to get the notice we have but would have ideally liked to have given a longer period. Shareholders of Zevvle made a significant payment in order to give the most notice we could and to ensure that the network was not switched off before people had a chance to port across their numbers to a new network and to not experience any downtime.

We texted every Zevvle sim earlier this week a message directing people to the forums and sent the emails today. We are on hand to assist in any way that we can and again I would like to pass on my apologies, this is not the outcome we wanted of course and have made very significant investments into the network, without raising the prices, to keep it running for as long as it has. No shareholder has ever taken a payment from the company.

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I suppose we’ll have to agree to disagree on that.

It’s definitely clear that a few people are only just finding out today:

Thanks @Chalky sorry you didn’t receive the text, we did work hard to ensure everybody was on the distribution list. We spent time compiling all the emails as well to ensure we anybody who did not receive the text did receive the email.

We will be sending a further message next week so if you want to contact the Helpdesk or message me the numbers of you and anyone else who didn’t receive it then I’ll happily look into it for you. We are also happy to help in any way with you or anyone else with the process from now, I’d be able to share my mobile number if you drop me a message, if I can help.

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Does anyone have any experience of how long it takes to get up & running with an alternative provider? I did get the text late Tuesday afternoon, and after reading up on this forum immediately requested (and got) my PAC, and signed up with an alternative provider - Phone Co-op - that night.

While I’ve yet to receive my SIM from them, am I right in thinking that it will work immediately and on my existing number? Or not until a switchover day that could be some time in the future?

I’ve got to be honest, while I understand the comments about the efforts Zevvle have made to provide even the notice they have, I am really worried that I may have no service from next Tuesday. Without wanting to go into too much detail, I have vulnerable family as well as needing my phone for work, so this really scares me.

I understand that the answer depends not on Zevvle but on the new provider, but what are people’s experiences? Does it vary greatly by provider? Have the MVNOs mentioned in this thread e.g. Honest been quick - are any of you from this thread already up and running on the new network with your existing number? (If so, I could cancel with Co-op and choose something else.)

Would be really grateful for any help, as to be honest this is causing me real anxiety.

Thanks!

I should be getting my Honest sim tomorrow. I’ll let you know how it goes. :crossed_fingers:

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@749121 I would recommend calling them tomorrow and explaining the situation. You should be able to give them the PAC code over the phone and organise the porting process in plenty of time. I’ve not had any experience with the Phone Coop but this is link takes your to their number Contact us for Customer Support | Popular FAQs | Your Co-op. If you have any issues at all Mick, drop me a line and I’ll help you with this, I think you have my number already because I think we have spoken before but I’ll message you in case.

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I decided to go the eSIM route with Honest. I signed up on Wednesday, added the eSIM to my phone within about 15 minutes. Hardest part was getting the QR code on to another screen to scan it. Is already requested my PAC so requested the transfer within the Honest Mobile android app as part of the eSIM setup. At 1pm on Thursday the transfer was complete on the day requested. Very smooth process with emails and texts with updates.

If your phone supports eSIM may be worth going down that route, as you then don’t need to wait for the post. You can switch out again should you decide they aren’t right for you.

Many supermarkets and Argos have SIM cards available for some operators, and there is also the traditional mobile phone shops.

There process is pretty smooth now. Several years ago I had an issue with The People’s Operator switching parent network and there was an issue where if you didn’t put the new SIM in your phone before porting over the transition failed, I was without my number for a week or two and then got it back. That’s the only issue I’ve ever had with porting, and I’ve been on many networks. Zevvle is probably the longest I’ve been on a single operator.

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Yeah the quickest would be picking up a sim in a shop especially if royal mail are patchy in your area.

Make sure you have a SIM by midday or so tomorrow , activated and filled out the port form by 5pm for Monday transfer.
5pm is the cut off so aim for earlier.

I don’t need the numbers on the sims so I’m just switching over to new sims, but 7 days and only 5 from when the email went off isn’t long enough, especially since transfers go off working days.

Ofcom should be able to force them to keep it on?
Or mass transfer the numbers to a new provider I think the contingency is.

Can someone confirm the options for any credit we have remaining? Is that just lost now?

Supposed to hear at some point, nothing yet.

You can try spend it on the play store, I can’t see a way to donate it as zevvle doesn’t support short codes

How do you set up the Play Store to do this? I can’t find any option on my phone.

@James please can you give an official answer on this today! As we do not have much time left to sort things out

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When you pay for an app one of the payment options could be from the phone credit. You may need to be on the mobile network for it to work. I don’t think I saw it on Zevvle. Now with Honest I see the option for 3Pay, so it may be under some other name. It’ll come from the older app stores where you could use phone credit to buy things like wall papers, ring tones, and apps.

On iPhone anyway you can’t do this. Apple only lets you do if you have one of the main networks. Not sure about on android

Hi @jpc. I had been holding on until the situation is certain because we have been contacted by a few interested parties which could potentially change things, but the most likely eventuality I’m afraid is that we will be unable to pay customers any credit or refund for the any services beyond Tuesday 12th December (when services of the network will stop) and instead any owed funds will need to be pursued through the liquidators (for which full details will follow in due course if this is the outcome that will happen).

I’m sorry that this is not what you want to hear but we are bound by formal process in this case and have no choice but to follow the applicable rules in terms of our actions.

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  1. Am I the only one who happen to be abroad at the minute? I’m really curious how I’m going to active a new sim… i really don’t want to take 2-3 days off work, and pay for flights back and forth to England just to pick up a sim card. would also suck to not be able to use online banking, various 2fa codes for unknown time as Christmas is coming up.

  2. also, not angry or such, just wondering how and who this short 1 week notice happened? i mean, is it even legal? and i’m not pointing at you James, more so at the companies further up the chain who seem to be responsible.

Thanks. Understand there is a small possibility things could change, but appreciate you explaining the outcome if nothing else changes and that this is the course of action.

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@jackhonest do you need to be in the UK to activate an eSIM? If so it might be a solution for @modano in the interim until they get back to the UK, if their phone supports an eSIM.

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